Shipping, Return & Refund Policy

Our team will pack your order in a plastic bag, tamper-proof. We do not provide any indication of the website or the name of the product on packaging box. It provides complete privacy of your item and safeguards the packaging and quality of the order. The entire service is free of cost.

To keep your privacy intact, we are not going to mention "Asmidev" on package anywhere. The name of the sender, along with the address will be of "A***cal Labs".

We ensure to deliver all our products on time. However, please remember that sometimes, some products might not be processed, and can be canceled. The reasons might include quantity limitations for inaccuracy, purchase or product errors, error in stock and pricing information, or maybe some problems, as identified by operation department.

Our customer support team will inform the customers as soon as possible, if the order gets canceled. If the order gets canceled after charging from your credit/debit card, we will return back the same amount to your account.

You should contact our service team if you want to cancel any order. We can only cancel any order before it is shipped. In case, the order is already shipped, we will not be able to cancel it.

You can mail us back at info.asmidev@gmail.com anytime if you have any question with cancellation policy.

In case, you are not satisfied with any product, you can call us for replacement. We can replacements of certain products within a time of 3 days:

Damaged/Defective

• In any unlikely event, when you receive a product from us, which is not in a good condition, or the delivered product is not what you have asked for, you might return the item unused. You have to provide the original invoice and in the exact condition, you have received it with original packaging and tags. You have to return the product within four days of your received date.
• Avoid accepting any delivery whose exterior packaging is tampered with or damaged in any manner. You have to contact customer care in case; you face any such problem.
• Products, which are damaged while using, are not accepted for replacement.
• For some hygienic reason, we will not be able to replace following products: contraceptives, briefs, inner wear, night wear, lingerie, cosmetics, apparels, lotions, oils, oils, potions, medical equipment, creams and any other form of personal items.
• We will not be able to accept returns in case; the products have already tampered from your side.
• If we are not able to replace any defective product, we will refund the money and shipping charges.
• If the item comes with a manufacturer warranty, customers need to contact the manufacturing unit directly and follow their replacement policy.

Product Not to Your Liking

We are NOT going to accept exchanges or replacements for products, which are not to your liking. Most of these products are personal in nature, and we encourage you to ask any queries at info.asmidev@gmail.com, or through our customer care number, before confirming any order..

We would like to retain your present courier Airway bill for any kind of future reference. Please email us at info.asmidev@gmail.com, in case; you have any queries associated with the return policy.

We at Asmidev Herbals strive to ensure customer satisfaction. However, we have outlined our refund policy below to manage refund requests fairly for both domestic and international customers.

1. Refund Policy for Domestic Customers (Within India):

• Unused Products: Refunds are applicable only if the product is returned in an unused and unsealed condition, along with the original courier packaging. The refund request must be initiated within 10 days of receiving the product.
• Used Products: There is no provision for a refund if the product seal has been opened and the product has been used.
• Refund Process: Upon receiving a refund request, we will arrange for our courier partner to pick up the unused product in its original packaging. The refund will be processed only after we receive the product.

2. Refund Policy for International Customers:

• Order Cancellation Before Shipping: If an international customer cancels an order after payment has been processed through PayPal, Stripe, or any other international remittance service provider, a refund will be issued after deducting the payment transfer fee and taxes levied by these service providers. These charges are retained by the payment partners and are non-refundable.
• Full Refund Situations: A full refund will be provided if we are unable to process the customer's order due to an issue on our end or if we cannot deliver the order to the customer's shipping address through our international shipping partner.
• Return of Delivered Orders: Due to the complexities of international shipping, we do not offer returns for delivered orders. Any refund requests in these cases will be considered on a case-by-case basis, depending on the merits of each situation.

Please feel free to contact our customer support team for further assistance or queries regarding our refund policy.

Mode of Return (For customers within India only)

You are cordially invited to contact our customer care unit within a time span of 10 days after receiving product requesting for an exchange or replacement. The following norms mentioned above must be followed. After the customer care agrees to process the exchange, the customer must return the product with invoice, in an unused condition and in its original packaging. You must mention some of the products, which you have planned to replace or exchange through courier to below mentioned address. You must provide us with details of packaging and documents, while planning for an exchange or replacement:

Asmidev Herbals
Vikrampur Green City, Burhar, Distt. - Shahdol
Madhya Pradesh, India
Pin Code - 484110

We would like to retain your present courier Airway bill for any kind of future reference. Please email us at info.asmidev@gmail.com, in case; you have any queries associated with the return policy.